How to keep newly acquired customers for the long term
By Cathy Planchart, Senior Project Manager
Bank Merger Communications: Six Essential Tactics
By Melissa Chefec, Business Development Manager
There are many reasons banks acquire other banks: to gain market share and grow deposits; to establish and deepen relationships with new customers; to expand their footprint to create new business development opportunities; to build scale to enhance product and service offerings.
How to Get Customers to Stay After a Merger
By Melissa Chefec, Business Development Manager
For some people it has never happened. For others, it’s happened once, twice or even more. = And for others, it’s happening right now. What is “it”? Your bank getting bought out by another financial institution, of course!
How Growing Up a Sneakerhead Taught Me Marketing
By John Raffa, Intern
When the project list gets too big…
By Melissa Chefec, Business Development Manager
Once upon a time there was a new marketing & communications company named MKP. It opened its doors in 1995 and got its first significant merger communications project a couple of weeks in. It was an unexpected yet wonderful stroke of good fortune. The project was for a big bank that took a chance in hiring a young company. MKP did a “bang-up” job and even went on to win a vendor-of-the-year award from the client. The project was the first project on the now-famous “merger project list.”
Bank Merger Communications: Getting to “Approved,” Piece by Piece
By Laura DeLaCruz, Director of Project Management and Business Development
In a bank merger, customer impacts are not fully understood at the beginning of a communications project, and business decisions are made (and changed) multiple times throughout the process. So how does one get to a finished product when all the information is not clearly defined?
Post-Conversion: A Critical Window for Communications
In planning customer communications for a bank merger, you’ll need to focus on the strategies that ensure a smooth transition of your newly acquired clients to their new accounts and services. The same holds true when it’s a systems conversion impacting your own customers.
Once customers have migrated to their new accounts and their first statements have arrived, that’s when additional communications may matter most in the long-term.
25th Anniversary Interview with HDK - Part 1: The beginnings of MKP
In celebration of our 25th year in business, here are some thoughts and recollections from Hillary Kelbick, our President and CEO.
Why did you decide to start MKP?