Cultivating Long-Term Relationships with Newly Acquired Customers
By Terry Cole, Chief Content Officer
How to keep newly acquired customers for the long term
By Cathy Planchart, Senior Project Manager
The Role of Physical Branches in a Digital Era
By Jackie Berkoff, Project Manager, Brenna Donahue, Assistant Project Manager and Jasmin Rosen, Assistant Project Manager
In today’s digital era, the banking landscape is rapidly evolving, with traditional brick-and-mortar banks facing competition from online banks that offer convenience and efficiency to tech-savvy customers. A few MKP team members discuss their different views on whether physical branches are necessary.
Don’t Waste My Time: Strategies for Banks to Increase Customer Satisfaction
By Melissa Chefec, Business Development Manager
When Choosing a Bank, What Matters Most?
By Cathy Planchart, Senior Project Manager